eLibrary Spotlight: Get Help with eResources

Get help with eResources 24/7

Electronic Resources are wonderful and convenient, but sometimes all of us need a little help with them. Happily, we're ready to offer help at any time of the day and night. During off hours we have tutorials, FAQs, and links to help sites to see you through. While we're open you can send us an email or chat and get an answer right away! 

Getting started

If you're new to eResources or haven't used them in a while, start with our Quick Start GuidesThese little tutorialsall in one placewill help you start using most of our eMedia resources and more. The Quick Start Guides are updated frequently, so check back. Don't see what you want? Shoot us an email through the eResources Help Form and let us know what you'd like to see added! 

Go more in-depth

If you're looking for more than just getting started materials, try some of our longer tutorials: 

We create new in-depth tutorials frequently, so check our eLibrary for updates. 

FAQs are your friends!

Check out our Frequently Asked Questions page to see if the issue you're having is listed. Often, other people have encountered the same problem before and we've addressed it. You can browse the list of questions, pick from the topics in the sidebar, or search. You can search for formats, vendor names, and types of devices among other keywords. Also, check out the list of topics in the drop-down menu in the top right corner of the screen.  

Ask us!

If you still can't find what you need, feel free to ask us! From 8:30 am - 5:00 pm Monday through Saturday you can chat with a Librarian. You can ask us an email question anytimewe try to answer within a few hours if we can. Just fill in the eResources Help Form.

We're so happy to help!

We love helping you use our eResources! We think they're awesome, and we want you to think so too, so please let us know if you have questions or problems, or if you just want to know how to get started.

We welcome your respectful and on-topic comments and questions in this limited public forum. To find out more, please see Appropriate Use When Posting Content. Community-contributed content represents the views of the user, not those of Alameda County Library