No Contact Pickup

We’ve expanded online services, but we know we’re not reaching all our communities online. That’s why we started an appointment-based pickup service that provides safe access to library materials, such as books and DVDs. 

AC Library is now offering no contact pickup of library materials by appointment at the following libraries: Albany Library (510-526-3720), Castro Valley (510-667-7900), Centerville (510-795-2629), Dublin Library (925-803-7252)Fremont Main (510-745-1459), Newark (510-284-0675), San Lorenzo (510-284-0640), and Union City (510-745-1464). Visit our locations page for each library's appointment-based pickup service hours. 

As a reminder, please stay home if you are sick or have COVID-19 symptoms. 

Browse frequently asked questions for more information. If you need further assistance, library staff are here to help. Ask Us for more information.

How No Contact Pickup Works in 5 Easy Steps

Step 1: Place your items on hold

You can place items on hold online, by phone, or in-person by filling out a hold request form at the library. Hold request forms will be available on the No Contact Pickup table. 

For in-person requests, complete the hold request form, and then call the library. You’ll find the number of the library on outdoor signage. In-person requests will be handled in-between appointments.   

Step 2: Wait for an email notification that your holds are available

When your holds are available, you’ll receive an email notification with a link to set up an appointment for pickup.

Step 3: Schedule your appointment

Follow the link in your email notification by clicking the name of your local library, or call after 9am on days we offer appointments to schedule a pickup time.

Step 4: Visit the library during your appointment time

Wait until your items are placed on the No Contact Pickup table and we have returned inside the building. 

We will check out your items and place them on the No Contact Pickup table in a paper bag with your hold slip attached. The No Contact Pickup table will be clearly marked. 

For your safety and ours, wear a face covering and stand at least 6 feet from staff and other library members at all times. We will do the same.

Step 5: Take your items  

Enjoy! We'll see you again soon.

During your visit, you may also return items in a bin next to the No Contact Pickup table. These will be cleared from your account after first sitting for at least 96 hours.

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