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Library Accounts: Using your Library Card

What's On your Account

  • View items you have checked out.
  • View items you have on hold.
  • View Fines, if you have any.
  • Choose or change how you want to be notified (phone/email/SMS text*)
    • Holds
    • Almost dues
    • Overdues
  • Renew items
  • Cancel items
  • Freeze items
  • Add or view your preferred searches
  • View your Reading History (an opt-in feature)

Renewing Checked-Out Items

To Renew Online

  • Click on My Account & enter your name and library card barcode.
  • You will see a link marked "Items currently checked out." Click on the link to view the materials you have checked out.
  • Select the materials you want to renew by checking the boxes in the RENEW column.
  • Then click the "Renew Selected" button.
  • A new due date will appear with RENEWED in the status column.
  • IMPORTANT: be sure to read the messages in the status column. If you cannot renew items, a message will appear.

To Renew by Telephone

  • Have your library card and items to renew available to enter the book barcode numbers. Call 510-790-8096 and follow the instructions.
  • Items may be renewed twice with the following exceptions:

Reasons why your renewal may not be successful:

  • Another patron has a request (hold) on the item.
  • Your fines or fees balance is $10.00 or above.
  • An item on your record is ten or more days overdue.
  • The item has already been renewed twice.
  • Your library card account needs to be updated.

Place a Hold/Request

  • You may place up to fifteen holds/requests. If you have more than fifteen requests, you will not be able to place additional requests until you have fewer than fifteen.
  • From the Catalog page search for the item you want.
  • Your search will either pull up the exact record OR a list of titles.
  • If you have a list, double click on the title you want to pull up the record.
  • Click on the "Request button."
  • Enter your name, barcode, and choose a pick-up location.
  • Click on the "Submit" button.
  • You will get a message that your request is successful."
  • When your hold/request is ready for pick-up you will received an email, telephone call or U.S. Mail notification. Email is the fastest method, followed by telephone and regular mail. To use email notification, log-in to “My Account” and select “Modify Personal Information” and type in your email address. You will also receive “almost” due and “overdue” notices via email. You will have 7 days to pick up your hold. This is a change from 10 days previously. The hold 'pick up by' date will never fall on a day that the pickup location is closed (County holidays excepted). Held items that are never picked up by their requestor will now move to the next patron in line three days sooner.
Note: you can search from any of the options in the catalog. The default is Title - you can choose one of the other options listed.  See Catalog FAQs

Canceling or Freezing a Hold

Canceling a Hold

  • Click on My Account and enter your name and library card barcode.
  • Click on the link to "Requests (hold) outstanding."
  • Your holds will appear when you scroll down the page.
  • Check the box or boxes of the items you chose to cancel.
  • Then choose the "Update List" button.
  • If you want to cancel all items, choose the "Cancel All' button.
  • The items just cancelled will now be removed from your requests list.

Freezing a Hold

Going on vacation? You can save your place in the hold queue by using the Freeze feature in your account. 

  • Click on My Account and enter your name and library card barcode.
  • Click on the link to "Requests (holds)."
  • Check the box in the Freeze column for the hold (far right).
  • Click the "Update List" button.
  • Click “Yes” on the prompt screen to verify the request to freeze.
  •  Your account will refresh the display of requests. If the request satisfies the conditions allowing a freeze, the display will show the frozen request. If the request does not satisfy the conditions allowed to freeze, the display will show the following error message in the Freeze column:
  •  “This hold cannot be frozen”.
    • If freezing a hold is NOT allowed, you will see no checkbox available.
    • Reasons why a Freeze request may not be allowed:
    • In Transit
    • On Hold Shelf
    • Hold is next in line to be filled
    • This hold is too old (255 days)
    • Hold list has fewer than the number of available items

To reactivate a request (hold):

  • View your requests (holds)
  • Uncheck the box in the Freeze column for the request.
  • Click the "Update List" button.